. It is a cloud based support solution for Technicians access and control Customer's devices remotely.
. It can manage in-session chat, transfer documents, remotely configure and reboot devices.
. It was created by SaaS division of Citrix Systems and released in 2000.
Features:
. It offers two-way screen sharing for Technicians and Customers for support.
. Can conduct chat sessions, configure mobile devices, update profiles.
. Supports session recording and reporting.
. Provides mobile devices remote support.
. Multi-session for upto 8 customers at a time.
. Can access and control unattended computers.
Process to provide support:
Step 1: Create an account.
Step 2: Login to your account from your desktop to provide support.
Step 3: Install desktop app on your computer.
Process to receive support:
Step 1:
- Type in www.fastsupport.com in the browser.
- Enter your name and Support Key provided by Technician.
Step 2:
- Approve the session. Click Yes.
Step 3:
- Now you are connected to Host computer.- Can share files or chat using the menu options shown below:
- From this part, both Technician and Customer is able to share the screens.
- One can understand what the other is doing in the computer.
To end Session:
- Choose End Session option in the menu.- It shows the below pop-up menu to confirm exit.